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Learning About TeamViewer Pilot

TeamViewer has released an augmented reality solution known as TeamViewer Pilot. This innovative system enables IT professionals to fix issues on-site by remotely assisting on-site staff or clients through troubleshooting, problem resolution, product setup, and more. 

With TeamViewer Pilot a tech has the ability to connect to the camera image of a mobile device and get its image transmitted to a computer in real-time while also being able to talk with a client via VoIP and interacting with 3D annotations to help the user on the mobile device to fix issues in the real world by drawing and highlighting on the screen onto real-world objects as demonstrated in the video below.

Powered by Augmented Reality you can now troubleshoot issues that go beyond your screen. Help resolve any kind of equipment, machinery, and infrastructure issue. See exactly what your partner sees and provide guidance by setting markers onto real-world objects. Show rather than tell and enable your partner to fix the problem instantly.

Key features of TeamViewer Pilot

Remote Camera Sharing and Real-Time Video Streaming
Enable your on-site employees or clients to share their smartphone’s camera view. The camera acts as your eyes so you can see the problem and help the person on-site address it.

HD VoIP
Speak to the service technician or client on the other side of the screen, giving them detailed instructions on how to fix the issue at hand.

3D Annotations
Help the on-site employee or customer fix the issue by drawing and highlighting on the screen onto real-world objects.

How to use TeamViewer Pilot

1. Share your TeamViewer Pilot ID with your support technician

  • Open the TeamViewer Pilot app on your mobile device

  • By tapping on your ID, you can copy it into the cache of your mobile device. You can then use any messaging app to share your TeamViewer Pilot ID with your friends or partners.

  • Alternatively, you can share your TeamViewer ID by using the “Share ID”-button in the middle of the screen. You can then use different ways to share your TeamViewer ID: Via MessageVia E-MailAdding to Notes

2. Establish a session

  • As soon as your support partner received your ID, a connection can be established.

  • Your support partner needs to start the TeamViewer Desktop Application on a Windows or a Mac device.

  • By inserting your TeamViewer ID into his Partner ID field and using the connect button, the session will be established.

  • As soon as your partner hits the connect button, you will receive an incoming call to accept or decline the connection.


3. Use TeamViewer Pilot

  • As soon as a connection has been established, the camera image of your mobile device is transmitted in real time to your support partner in front of a Windows or Mac computer. Both connection partners can talk to each other via VoIP.

    (Hint: For better audio quality, especially in a noisy environment, we recommend using a headset.)

  • By tapping on the mobile screen or left clicking on the mouse respectively, both connection partners can place 3D arrows that stick to real objects. To distinguish who placed the arrows, they have different colors.

  • You can manage your session through a navigation menu on your screen.Garbage bin-icon: Delete all 3D arrows.Back arrow-icon: Delete last 3D arrow.Microphone-icon: Mute/unmute your microphone.Up-arrow-icon: Show/hide menu.Red phone-icon: Close connection.